ServiceNow Developer

SDH Systems LLC

Posted 5 years ago

Job Title: ServiceNow Developer
Job Location: Austin, TX 78759
Duration: 3 Years
Job Type: Full time
Salary: $91,957.00/Annum + Company Standard Benefits
Job Duties:

  • Provide ServiceNow developer support to Titan projects with the Florida Department of Corrections. This includes, but is not limited to
    • Form and UI design and development
    • Workflow design and development
    • UI and Business Rule development
    • Service portal design and development
    • API and integrations
  • Follow Titan Agile development processes
  • Meet Testing and QA requirements for all development.
  • Develop strategies to eliminate gaps in existing system while improving performance efficiency and effectiveness. Identify and remove risks associated with proposed processes.
  • Configure the core system, gathering and documenting user, process, and functional requirements, develop technical requirements and workflow customizations for current procedures to improve system capabilities.
  • Design and developing interactive and user-friendly web pages, forms, and catalogs using Bootstrap and CSS. Customize the core system using business rules, catalog policies, catalog client script, UI actions, Validation procedures using Javascript, jQuery and Glide Scripting.
  • Import and export data between Service Now and other systems. Assist in creation of views for reporting purposes.
  • Perform CMDB/Asset implementations and transition enterprise-wide CIs/Assets from legacy solutions to Service Now.
  • Validate existing CMDB requirements against industry and IT best practices. Configure database connections using JDBC for DB2 database and SQL performance tuning and ensuring and maintain integrity of the CMDB data and performing data collection and data analysis.
  • Perform unit testing, analyze test results and validate application data to meet functional specifications and maintain test plans and production support procedures for software and systems already in place. Prepare design documents, user manuals, transition documents and release notes as required by the projects.
  • Deploy update sets to different application servers.
  • Provide advanced support for ServiceNow Platform by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis. Lead and coordinate with customer technical and functional support.
  • Participate in continuous process improvement in all areas of ITSM.

Minimum Qualification: Bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.

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