Location: Remote
Work Schedule: Full Time
Salary: $90,750.00/Annum + Company Standard Benefits

Job duties:

• Design and develop interactive and user-friendly web pages, forms and catalogs using Angular/Jelly script and CSS/HTML
• Design and develop custom applications using ServiceNow to meet business requirements.
• Develop applications using ServiceNow scripting and workflow.
• Configure and demonstrate solutions in the ServiceNow platform
• Designing and implementing client facing solutions leveraging involving enterprise software
• Implementing and integrating enterprise software applications.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Follow Agile development processes methodology in ServiceNow applications development.
• Develop strategies to eliminate gaps in existing system while improving performance efficiency and effectiveness. Identify and remove risks associated with proposed processes.
• Configure the core system, gathering and documenting user, process, and functional requirements, develop technical requirements and workflow customizations for current procedures to improve system Capabilities.
• Customize the core system using business rules, catalog policies, catalog client script, UI actions, Validation procedures using Javascript, jQuery, Angular/Jelly and Glide Scripting.
• Import and export data between Service Now and other systems. Assist in creation of views for reporting purposes.
• Perform CMDB/Asset implementations and transition enterprise-wide CIs/Assets from legacy solutions to Service Now.
• Validate existing CMDB requirements against industry and IT best practices. Configure database connections using JDBC for DB2 database and SQL performance tuning and ensuring and maintain integrity of the CMDB data and performing data collection and data analysis.
• Perform unit testing, analyze test results and validate application data to meet functional specifications and maintain test plans and production support procedures for software and systems already in place. Prepare design documents, user manuals, transition documents and release notes as required by the projects.
• Provide advanced support for ServiceNow Platform by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis. Lead and coordinate with customer technical and functional support.
• Responsible for all aspects of the lifecycle of the ServiceNow platform, including design, development, planning, implementation, configuration, and ongoing support.
• Troubleshoot and resolve issues and customize the ServiceNow platform as per client required within the ServiceNow platform.
• Responsible for the development of workflows and applications by using Angular, Glide, Java script, CSS, Ajax, within the ServiceNow platform, which support the streamlining and automation of business processes.
• Develop and maintain integrations by using LDAP, REST, SOAP, APIs, SQL DB, Oracle DB between the ServiceNow platform and external systems.
• Responsible for monitoring and managing platform upgrades, development, QA, and production environments.
• Develop and maintain documentation related to the ServiceNow platform.
• Responsible for producing reports and dashboards based on defined measures, metrics and key performance indicators.
• Recommend improvements regarding the platform, processes, or reporting by using SQL queries.
• Responsible for user management and support related to the ServiceNow platform and customization features based on client critical need.
• Manage and maintain relationships with key departments throughout the University to understand business needs, implement solutions and support customers.

Minimum Education Requirement:

Bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a bachelor’s degree in one of the aforementioned subjects.